MicroShare’s Core Values


MicroShare is committed first and foremost to the customer experience

 

  • Customer service – when the customer needs anything, we respond, quickly

(Sales, technical services and account management is proactive & service oriented)

  • Customer’s needs – we go to great lengths choosing the best products that fit the need

(We have long-time warm customers that will test products and give us vital feedback)

  • Customer satisfaction – our goal at MSI is to achieve customer satisfaction. If for any reason our customer is not completely satisfied with anything we deliver, we will make it right, no exceptions

 

MicroShare hand picks the right employees

 

  • Friendly employees – we hire only enthusiastic, outgoing and friendly employees that think Customer First
  • Consultative approach – employees are first and foremost “consultants” to our customers in the expertise and role employees were hired to perform
  • Professionalism – all MSI employees are expected to conduct themselves honestly, act with integrity and operate professionally
  • Team concept – MSI employees operate as a team, seeking to establish good relations with all MSI customers and employees finding the “win – win” in every situation
  • Talents and Roles – MSI maintains a mixture of sales and technical service employees to ensure a balanced solution offering

 

MicroShare carefully selects our products we resell

 

  • Fits the need – in our product selection process, we first and foremost identify in advance the needs of our customers and market before any product is considered
  • Fits the need #2 – before a product is chosen for resell, we first determine how effective the “candidate” product is performing with the customers that currently use it
  • Pilots & Evaluations – before a product is resold to a customer, we place the “candidate” product in a “long-time” customer site to get their feedback
  • Pilots & Evaluations #2we believe that the customer has the right and we encourage customers to test products in their environment before a purchase is made
  • Product effectiveness over time – good technology products continue to evolve over time and MSI evaluates product effectiveness multiple times per year
  • Technical support – ALL products MSI resells must provide top notch technical services that is readily available to our customers